Getting help with resettlement in prison

As you get close to your release date you may be thinking about what you need to resettle in the community. You should receive support with this at the prison. This includes help with housing, employment and benefits.

Some of this support will be co-ordinated by your Community Offender Manager (COM). They can put you in contact with relevant services and make referrals for you.

You should also receive support from a pre-release team (PRT) in, or connected to, the prison. See below for further information.

You may be referred for support from a Commissioned Rehabilitative Service (CRS). See below for further information.

You should also get support with health issues including being linked to support services such as substance misuse services.

Pre-Release Teams (PRTs)

Pre-release teams (PRTs) are part of the probation service and support the work of your COM. If you are in a prison with a resettlement function, there should usually be a pre-release team. If you are in a training prison and you are due to be released from there, a pre-release team should visit you from another prison.

The pre-release team should meet with you 12 weeks before your release to review your resettlement needs. They should try to ensure you engage with prison-based resettlement services, such as employment hubs and banking leads.

Pre-release teams also assess the immediate resettlement needs of people on reception.  They will try to help you keep any support you had in place for when you are released. For example, they might be able to contact your landlord or the council to explore whether your home could be kept available until you are released.

The Pre-release and Resettlement Policy Framework goes into further detail about the roles and responsibilities of pre-release teams.

Commissioned Rehabilitative Services (CRS)

Commissioned Rehabilitation Services (CRS) are designed to support you when you are in prison and when you are released on licence to address needs linked to offending. These services are provided by different specialist organisations such as charities.

Services could include support to access accommodation, support to deal with finances, benefits and debt; dependency and recovery services, as well as personal and emotional wellbeing support.

CRS are not housing providers but can support with things like making housing referrals, following up homeless applications to local authorities, and helping with things like tenancy support.

You can be referred to a CRS through your COM or through a pre-release team.

After release, attendance at appointments with CRS providers could be part of your licence conditions.

If you are being released to a different area from where your prison is based, or you are being released from a non resettlement prison, CRS support may be delivered via visits or by phone/video rather than by staff based in the prison. Ask staff in the Pre-Release Team, your POM or your COM for more information about this.

The Pre-release and Resettlement Policy Framework goes into further detail about the roles and responsibilities of CRS.

Employment advice and support

If you would like help finding work for your release, ask your POM or staff in the pre-release team what support is available.

Some prisons have an employment hub where you can get help you with the following:

• Think about the types of jobs you could apply for depending on your skills and interests
• Help you prepare a CV
• Give advice about job searching and making job applications
• Practice interview skills

If you are eligible for Release on Temporary Licence (ROTL) you may be able to apply for and start paid work whilst you are still serving time in prison. For more information, see our Information sheet about Release on Temporary Licence (ROTL).

Housing advice

If you need help with accommodation for release, you should ask to see a housing adviser, a member of the Pre Release Team (PRT), your keyworker, or your Offender Manager.

There are a few different potential options with housing as you approach release.

Referral to your local council

The role of the prison

The Homelessness Reduction Act 2017 places a duty on local authorities, including prisons, to get involved earlier with the aim of preventing homelessness for individuals.

This means that staff at the prison must refer anyone who may be homeless or threatened with homelessness to local housing authorities for an assessment. They must do this regardless of whether you might be considered priority need, have a local connection or if you are suspected of being ‘intentionally homeless’.

Before making a referral, prisons must have your consent to make the referral and to include your contact details.

You can ask to be referred to any local authority in England and may also be referred to more than one authority. However, it can be very difficult to get housing in an area if you do not have a local connection there and you will often be referred to a different area.

It is important to note that the prison’s responsibility only extends to making this referral. The Homelessness Reduction Act: Duty to Refer Policy Framework has more detail about this duty – please contact our Advice and Information service if you would like a copy.

You can also present to a local housing authority yourself to see if they can help. You can walk in when you are released, write to the local authority housing department, or phone the local authorities housing department. Many local authorities also have a ‘homelessness’ section on their website with an online referral form.

If the council office is closed, check their website as there should be an emergency number to call.

The Shelter website provides a useful template on how to ask for help and a tool to find contact information for your local council. These can be found here:

The role of the local authority

The local authority then has a duty to assess you for housing if you tell them you are homeless or will be homeless within 56 days, and will decide how they can help. This is called ‘making a homelessness application’.

If it is possible that you could be vulnerable, they might have a duty to offer you temporary accommodation whilst they find out more information.

However, it is important to note that making a homelessness application does not guarantee that you will be offered housing.

The local authority decides what action to take and whether they have a duty to house you long-term. They will look at:

• Whether you are legally homeless
• Whether you meet immigration conditions
• Whether you are in priority need
• Whether you are ‘intentionally homeless’
• Whether you have a local connection to the area

The local authority must still provide you with free housing advice and information if they do not offer you long-term housing.

If you think you should be getting help from the council, speak to your keyworker, Offender Manager, a housing adviser, a legal adviser, or the Shelter helpline (details below).

There is also more information about local authorities housing duties at:

Other housing options

There are different types of housing which might be available depending upon the amount and kind of support you need and the area you are returning to.

Hostels and Supported Accommodation

Some areas have hostels and other supported accommodation. These often have entry criteria based on things like your age, gender, local connection and support needs.

For example, one hostel might be for men over 25 with a history of alcohol misuse, whilst another might be for women with mental health issues or other vulnerabilities.

To get a place in a hostel you normally must get a referral from a named agency, such as the local council or a homeless support service. In some places there are waiting lists. Be aware that it is usually very difficult to get a place in supported accommodation if you do not have a local connection to that area.

The following websites can be used to search for homeless services in your local area:

www.homeless.org.uk/search-homelessness-services

Private Rented Accommodation

Private rented accommodation might be an option for you.

You should think about whether you have money to use for deposit and rent in advance. If not, ask a housing adviser if there are any schemes in your local area to help with this, such as ‘rent deposit schemes’.

You should also consider if you have references you could use.

You should think about how you would be able to pay rent and how much you can afford.

If you are likely to need to claim housing benefit to pay your rent, you should check you are eligible and see what the Local Housing Allowance (LHA) is for the area you are looking at. This is the maximum amount of housing benefit that you could get to pay for privately rented accommodation in this area.

Local Housing Allowance (LHA) rates can be looked up here:

There may be other accommodation options in your local area which are not covered above.

Make sure you speak to your COM or the pre-release team to find out what your options might be.

You could also speak to Shelter who help with housing issues and homelessness. You can call them on 0808 800 4444, on weekdays between 8am – 8pm, and on weekends between 9am – 5pm.

The Community Accommodation Service (CAS)

The Community Accommodation Service (CAS) provides short-term accommodation for those who do not have suitable accommodation.

There are 3 different accommodation services for different purposes.

CAS-1 are Approved Premises (APs) for people who present a high or very high risk of serious harm.

CAS-2 is mainly for those on bail and Home Detention Curfew (HDC). It was previously known as Bail, Accommodation and Support Service (BASS).

CAS-3 provides temporary accommodation for up to 84 nights for those leaving prison as homeless and those moving on from CAS-1 and CAS-2 accommodation.

You can be referred to CAS-3 accommodation if other options have been explored, including a homelessness application to a local authority, or if a local authority has not yet made a decision.

Unfortunately, those who are working cannot be referred to CAS-3 accommodation as it is paid for by housing benefit.

The aim of CAS-3 accommodation is to help people to find permanent accommodation, such as social housing, private rented housing, supported housing or other hostels.

If you are released from CAS-3 accommodations as homeless, you will continue to work with your COM and/or a CRS provider to explore any other options. The Pre-release and Resettlement Policy Framework refers to a resettlement booklet entitled ‘Prepare for your future’ and a leaflet entitled ‘Where to get Support Following Your Release’ which have been designed to help people leaving prison prepare for release. Please contact our Advice and Information Service if you would like a copy of these.

Banking, benefits and grants

Job Centre Plus

If you need to apply for benefits for your release, ask if there are staff from Job Centre Plus at the prison. There should be in all prisons with a resettlement function.

They should meet with you before you are released to work out what benefits you will be entitled to on release.

You could also ask to speak to your keyworker or Offender Manager for advice.

Universal Credit has replaced these benefits for most people:

• Housing Benefit
• income-related Employment and Support Allowance (ESA)
• income-based Jobseeker’s Allowance (JSA)
• Child Tax Credit
• Working Tax Credit
• Income Support

A claim cannot be made in advance of release but you can start to get the required documentation in order so we would suggest asking to see Job Centre Plus staff, the resettlement team, or your Offender Manager as you approach your release date.

You should ask Job Centre Plus staff, the resettlement team or your Offender Manager if you need help with setting up a bank account or need ID for your claim.

Upon release, you should make an online claim as soon as possible. You can contact the local Job Centre for assistance, or a Universal Credit helpline agent should be able to help you submit a claim over the phone.

Further guidance on Universal Credit claims for those leaving prison can be found here:

ID and banking

The New Futures Network runs an ID and Banking Programme in some prisons to help you obtain ID documents and bank accounts to use for things like Universal Credit applications.

To be eligible for support, you must have a release date within six weeks to six months.

Barclays, the Co-operative Bank, HSBC, Lloyds Group, Natwest Group, Santander, and Nationwide Building Society are part of the scheme.

Not all prisons have joined the programme, but those who have should have members of staff known as ‘ID and Banking Administrators’ (IDBAs) who can support you to complete the applications.

Staff can also help you obtain birth certificates, adoption certificates, driving licenses, marriage/civil partnership certificates and Divorce decree absolute certificates.

If you do not have a release date within 6 months, you might be able to open a bank account with National Savings & Investments (NS&I). Please contact our Advice and Information Service if you would like more information about this.

Local Welfare Assistance Schemes

Local Welfare Assistance Schemers are run by some local councils to provide support in an emergency.

Each local scheme will have different eligibility criteria and offer different types of support.

You will usually need to be on a low income or receiving certain benefits. There may also be other criteria.

You will not normally receive money. You could get vouchers for food or clothing.  You could get items you need for your home such as a bed, cooker or a fridge.

Information about benefits and other grants

Turn2us is a national charity which provides advice on welfare benefits and other charitable grants that might be available to you.

Most of the advice is only accessible through their website. You should ask your Keyworker, Offender Manager or the pre-release team if you need to access this.

The Hardman Trust have a directory which provides information on different forms of financial support available, including funds available for business startups.

You can call them on 020 7261 0084 or write to: The Hardman Trust, 7 Bell Yard, London WC2A 2JR.

Please contact our Advice and Information Service if you would like us to send you the funds section of their directory.

Other finance and debt advice

If you need advice about money or debt you can contact MoneyHelper for free, impartial help on 0800 138 7777.

Health and Social care on release

If you are not registered with a GP in the community, you can ask someone from healthcare to help you arrange this for your release. This is particularly important if you are receiving medication that will need to continue once you are released.

If you are currently receiving treatment for a health issue whilst you are in prison, this should continue when you are released into the community. Healthcare staff in the prison should make sure relevant services in the community are told about your health needs and when you are being released.

If you have been receiving support for mental health issues in prison this might include a referral to mental health support in the community such as the local Community Mental Health Team (CMHT).

If you are think you need a referral and are unsure if this has happened, ask to speak to healthcare staff.

Prisoners Advice Service (PAS) have a useful information sheet on the Care Act and Resettlement. Please contact PAS or our Advice and Information Service if you would like a copy of this.

Referral to substance misuse service in the community

If you have been receiving support for drug or alcohol problems in prison and need community support on release this should be arranged by staff at the prison, usually someone from drug and alcohol services or from healthcare.

Before you are released they will make a referral to support services in the community. They should let them know when you will be released from prison. This is so that your treatment continues when you are released.

You will often be given an appointment to see the service in the community on the day of you release, or soon after if this is not possible. It is important that you go to this appointment, especially if you need medication to help you manage in the community.

Social care in the community

If you have a disability or need support you might be able to get help from social services when you return to live in the community.

It is important that the social services where you are going to live know about you before you leave prison. The local council where you are in prison should tell the council in the area you will be living about your needs. They should then look at what help you will need when you live in the community.