Call our freephone number—0808 802 0060
Hours
Monday 3pm–5pm (except bank holidays)
Wednesday 10.30am–12.30pm
Thursday 10:30am–12:30pm
Advice and Information Helpline
If you need further information or advice you can contact our service using the contact details below. Our service is independent of the prison service.
How we can help
We can give you information about
- Prison rules and procedures
- Your rights in prison
- Prison conditions
- How to get help in prison
We can give advice about how you might be able to resolve problems in prison
- Who to speak to
- How to request things
- How to make a complaint
We are not solicitors. We cannot give you legal advice. We are not covered by
rule 39.
Leave a short message outside of these times giving your name, prison number, the prison you are in and what information you are looking for.
Voicemails will be checked during working hours Monday to Friday.
Write to us at Prison Reform Trust, FREEPOST ND 6125, London EC1B 1PN
Email us at advice@prisonreformtrust.org.uk
Please be aware that we are a small and very busy service. We will respond to all enquiries as quickly as possible, but in busy periods this can often be more than one month.
If you need information sooner please check the many advice guides on this site which cover the things people most often contact us about. You can use the search bar below to do this.
